Employee Relations Manager

Boston, MA, USA Req #93
Tuesday, March 9, 2021
The Manager, Employee Relations will be responsible for managing employment risk and Employee Relations (ER) resolutions.  The success of this person will be driven by proactive strategy, collaboration with stakeholders across the organization and with vendors to work towards solutions and an overall culture of fairness, trust and alignment with the company’s mission and vision

You will balance your work between the ability to respond and find resolution in a prompt manner to concerns raised as well as staying abreast of regulations and evolving Human Resources strategies to proactively prevent issues as well as continue the improvement of how issues are resolved.  The matrixed People Team model calls for HRBPs to be the first triage line of concerns and proactively set growth mindset culture to prevent issues. It will be critical to have strong collaboration with the HR Business Partners to best position the organization for escalations to the ER function.  The ER function is also a critical collaboration partner with HR Operations to ensure compliance is met for items such as record keeping, audits and government reports.  Collaboration with the Centers of Expertise (COEs) on proactive and preventative practices that support minimizing ER concerns through recruiting, learning and culture enhancement. 

Key Responsibilities


  • Partner with People Team Leadership to analyze ER trends within the overall organization as well as People Team Practices to identify policy or strategy improvements and/or confirm adjustments in strategy/policy has yielded desired change in ER data trends.

  • Collaborate across the Centers of Expertise (COEs) to enhance service offerings such as skills needed for new hires/role changes or skill development for current employees to reduce risk.

  • Drive resolutions and leverage conflict resolution skills that ensure each outcome provides learning, skills to prevent and skills for future cases

  • Maintain awareness on all evolving litigation to ensure practices and policies are current and legal.  Proactively partner with all parties to ensure focus areas found throughout different COEs  are knowledgeable of legal requirements and have the resources necessary to achieve business goals

  • Collaborate with Learning Services (LS) and other COEs to design, build and help implement development resources and confirm clear communication (meetings, email, intranet related to ER) are effective for stakeholders

  • Develop, socialize and rollout ER processes, guidelines and practices ensuring clear awareness for stakeholders and partners


  • Consult with HR Business Partners, leaders and employees about escalated employment issues making recommendations on appropriate courses of action.

  • Ensure ER cases are handled fairly, objectively and consistently in a timely fashion, and in line with company values and applicable laws.

  • Aid HRBP with best practices for potential triage cases providing a variety of tools and solutions for resolution and development

  • Assist in the preparation of comprehensive investigation reports which includes recommendations for complaint resolution. 

  • Engage external legal counsel collaborate with legal counsel for advice on complex high risk cases and in preparation for and participation in negotiation with employees

  • Present investigation findings with appropriate senior level leaders to facilitate decisions where appropriate.

  • Maintain an accurate, organized and confidential case management system.  Identifies and audits additional record keeping systems for people information that are typically maintained by HR Operations. 

Minimum Qualifications:

  • Relevant experience in the Employee Relations field

  • Excellent verbal and written communication and presentation skills

  • Broad knowledge of HR principles, practices, and procedures and desire to continue to learn innovative strategies not only in North America but with global lens

  • Deep working knowledge and understanding of employment law, principles, policies, and procedures and an effective approach to stay on top of updates to each and think of solutions in scale

  • Ability to exercise good judgment and provide strategic advice. 

  • Strong problem solving and change management skills including root cause analysis, clarifying solutions, ability to explain the why, effectively communicate and support adoption of change

  • Exceptional relationship skills, ability to effectively interact with employees at all levels while demonstrating top level customer service 

  • Excellent teamwork and interpersonal communication skills are required.

  • Ability to coach both for case outcomes and for key stakeholders

Vitamin T/Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Other details

  • Pay Type Salary
  • Boston, MA, USA