IE-Risk & Controls Specialists

Job Title: Risk & Controls Specialists

Reporting to: Head of Risk

Location: Dublin  

Overall Job Purpose

Reporting to the Head of Risk, the Risks and Controls Specialist will be responsible for overseeing the implementation and maintenance of the risk management framework throughout Majorel regions in line with its strategic plans. The Risks and Controls Specialist will review all risk management activities across multiple countries and sites and will conduct Risk Management Assessments. The role will include ensuring that detailed risk management processes are in place and working with key business stakeholders to facilitate the embedding of these across Majorel Regions. The role will coordinate a global team of local risk officers as well as reviewing the deliverables from local teams. The Risks and Controls Specialist will also be responsible for the ongoing review and challenge of risk framework effectiveness and the implementation of risk management best practice through analysis and interpretation of risk reports.  The Risks and Controls Specialist is a key point of contact for risk reporting to the relevant Risk Management Committees and the Board, for ad hoc incident reporting and for the escalation of significant risk events.

Duties and Responsibilities

Managing Relationships

• Provide support to key business stakeholders in implementing Majorel’s risk framework
• Work closely with Risk Managers
• Manage the relationship with local team’s risk representatives

Managing Process and Administration

• Lead the assessment of documentation and implementation of the Majorel risk management framework across the regions
• Understand, critique and recommend improvements to risks and controls
• Perform detailed reviews of risk management processes, including reviews of controls and effectiveness 
• Review and assess risks and issues identified or reported by the business in line with process and assist the business in defining and agreeing remedial action where required
• Prepare and collate detailed structured reports on risk management performance
• Challenge and review controls, recommending and agreeing remedial action where required

Maintaining Operational and Company Standards

• Ensure the Risk Management framework is embedded in core processes and individual roles within the company.
• Review controls for effectiveness and assess RMS/ICS deliverables
• Promote the best interests of the company at all times
• Support the organisation’s goals and values
• Encourage and drive quality and continuous improvement of processes used across the business
• Follow Company policies and procedures

People

• Work with a global team of local risk officers
• Provide excellent leadership facilitating team objectives and helps the team perform at their best, through motivating, guidance and developing them to achieve high performance.
• Carry out training that encourages and drives quality and continuous improvement of processes within the team.

Team working

• Work in a global organisation with different cultures
• Work well as part of a team and effectively coordinate with remote teams
• Work closely with counterparts in the Audit, Compliance, Information Security and Data Protection teams
• Share ideas to enhance cross-team learning and business development
• Build and maintain relationships with internal and external parties
• Support the team’s efforts to succeed
• Exhibit objectivity and openness to others' views

Essential Qualifications, Training and Experience

• Bachelor’s Degree or equivalent
• 3 years’ experience in risk, audit or compliance disciplines
• Education and experience in risk related disciplines, e.g. operational, quality systems, quality controls, financial/accounting processes and controls, compliance, project management
• Proficient in the design and review of controls.
• Excellent written and verbal communication skills in English & one or more of the following is desirable German/French/Spanish/Arabic/Chinese
• Excellent communication, relationship management and influencing skills
• Ability to analyse, present and report risk management data to senior stakeholders
• Ability to respond and challenge at senior/executive level
• Ability to adapt and respond to change
• Ability to understand and articulate the benefits of effective risk management
• This is a global role and will require up to 40% travel, depending on business demands

Desirable Qualifications, Training and Experience

• Experience in a CRM/BPO customer experience business is a distinct advantage
• IRM, CRISC or other risk qualification is desirable
• Experience in developing and implementing risk management policies and processes
• Understanding of COSO framework and internal controls design and evaluation methods

Personal Attributes required

• Have strong analytical as well as problem solving skills
• Demonstrate attention to detail
• Have an ability to function in a global team environment and work on multiple projects
• Independent thinker with capability of challenging thought process while still maintaining a strong relationship with stakeholders
• Ability to engage and communicate at all levels in the organisation
• Manage time effectively, personally and on behalf of others
• Ability to prioritise and re-prioritise work and manage service delivery targets within tight constraints
• Take ownership for workload and be proactive in approach
• Strong communication skills, using appropriate language and style of communication that is relevant to the situation and circumstances to influence
• Demonstrate sufficient self-awareness to identify personal strengths and areas for development    
• Calm, reasonable and professional manner
• Flexible to change, eager to improve and develop new skills
• Display professionalism at all times

Competencies

• Initiative
• Solution & Results Orientation
• Collaboration
• Organizational Commitment
• Creativity and Innovation
• Commercial and Business Acumen
• Integrity, Values and Ethics
• Organising and Planning
• Change Management
• Decision Making & Problem Solving

 What we offer

• Vibrant, multi-cultural environment
• Career & Personal Development
• Annual performance bonus
• Comprehensive Benefits Package
• Subsidised Health Insurance
• Paid Annual Leave